MYSTERY SHOPPING

Learn what really matters at the point of sale

Is the marketing material effective and properly put in place? How does the sales staff communicate with customers? Are the products easy to find? Test purchases will answer those questions and

measure the quality at the point of sale. We monitor the service provided to customers, observe their perceptions and provide recommendations for further action.

Is the marketing material effective and properly put in place? How does the sales staff communicate with customers? Are the products easy to find? Test purchases will answer those questions and measure the quality at the point of sale. We monitor the service provided to customers, observe their perceptions and provide recommendations for further action.

Make Sure Your Brand Is Associated With High-Quality Service

  • Review sales staff for product knowledge and product recommendations
  • Test purchases by experienced mystery shoppers
  • Collect information about competitors
  • Online and offline services

Coverage Of The Complete Process

  • Well-established processes from briefing to implementation
  • Documentation of visits by mystery shoppers
  • Preparation of test reports via this online reporting tool
  • Direct communication with only one point of contact

Thorough Follow-Up And Full Transparency

  • Internal reporting department
  • Evaluation of success for carried out marketing services or trainings
  • Transparent documentation and billing

Impressions from selected mystery shopping events

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Or give us a call

Andy Kuka

New Business Manager
M: +49 (0) 173 8787052

Richard Solomon

Client Services Director
M: +44 (0) 7792 514485

Andy Boothroyd

Commercial Manager
M: +44 (0) 7711 442229

We reply within 24 hours.